Return & RefundPolicy
We want you to be completely satisfied with Paylap Fitness. This policy outlines our refund process and eligibility criteria for various services.
Refund Categories
Different services have different refund policies and processing times
Subscription Refunds
Processing Time: 5-7 business days
Refund Eligible
Unused subscription periods within 30 days
Service outages exceeding 48 hours
Platform unavailability affecting business operations
Billing errors or duplicate charges
Not Eligible
Partial month usage
Change of business requirements
User error or misuse
Setup & Training Fees
Processing Time: 3-5 business days
Refund Eligible
Cancellation within 48 hours of purchase
Service not delivered as promised
Technical incompatibility issues
Not Eligible
Completed training sessions
Setup work already performed
Custom development completed
Additional Services
Processing Time: 7-10 business days
Refund Eligible
Services not delivered within agreed timeframe
Quality issues reported within 7 days
Service cancellation before start date
Not Eligible
Completed consultation sessions
Custom integrations in progress
Third-party service costs
How Our Refund Process Works
Simple and transparent steps to request and receive your refund
Submit Request
Contact our support team with your refund request and reason
Within refund eligibility period
Review Process
Our team reviews your request and verifies eligibility criteria
1-3 business days
Approval Decision
You receive notification about the approval or rejection
2-4 business days
Refund Processing
Approved refunds are processed to your original payment method
5-10 business days
Important Notes
Processing Time: Refunds are processed to your original payment method. Bank processing may take additional 3-5 business days.
Partial Refunds: For subscription services, refunds are calculated based on unused time from the cancellation date.
Data Export: Upon refund approval, you have 30 days to export your data before account closure.
Transaction Fees: Third-party payment processing fees are non-refundable and may be deducted from the refund amount.
Refund Exceptions
The following circumstances are not eligible for refunds under any conditions:
Fraudulent or unauthorized use of the platform
Violation of terms and conditions
Subscription cancellations after the billing cycle
Refund requests beyond the eligibility period
Services used for commercial resale
Custom development work completed to specifications
Need to Request a Refund?
Our support team is here to help you with your refund request. Contact us through any of these channels.
Support Ticket
Submit a detailed request
Email Support
support@paylapgroup.com
Phone Support
Available 9 AM - 6 PM IST
Pro Tip: Include your account details, reason for refund, and any relevant screenshots to expedite the review process.