Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Paylap Fitness.
Last updated: January 1, 2024
Privacy at a Glance
Key principles that guide our approach to your privacy
Secure by Design
Your data is encrypted and stored securely using industry-leading security measures and best practices.
Complete Transparency
We're clear about what data we collect, how we use it, and who we share it with. No hidden practices.
Your Control
You have full control over your data with options to access, modify, or delete your information at any time.
Information We Collect
- Personal information you provide when creating an account (name, email, phone number)
- Gym membership and subscription details
- Attendance and workout data
- Payment and billing information
- Device information and usage analytics
- Communications between you and our support team
How We Use Your Information
- Provide and maintain our gym management services
- Process payments and manage subscriptions
- Send important notifications about your account
- Improve our products and develop new features
- Provide customer support and respond to inquiries
- Ensure security and prevent fraud
Information Sharing
- We do not sell your personal information to third parties
- Information may be shared with trusted service providers
- Data may be disclosed if required by law or legal process
- Anonymous, aggregated data may be used for research
- Information shared with your explicit consent only
Data Security
- Industry-standard encryption for data transmission
- Secure data storage with regular backups
- Multi-factor authentication options
- Regular security audits and assessments
- Limited access to personal information by employees
- Prompt notification of any security incidents
Your Rights
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your account and data
- Export your data in a portable format
- Opt-out of marketing communications
- Lodge complaints with regulatory authorities
Data Retention
- Active account data retained while account is active
- Billing records kept for legal and tax requirements
- Support communications retained for service improvement
- Workout data retained to track progress and goals
- Marketing preferences stored until you opt-out
- Deleted account data removed within 30 days
Questions About Your Privacy?
If you have any questions about this privacy policy or how we handle your data, we're here to help.
Privacy Officer
support@paylapgroup.com
Mailing Address
663, Kakrola Housing Complex, Main Najafgarh Road, Dwarka 110078
Policy Updates
We may update this privacy policy from time to time. We'll notify you of any significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.